How to contact VetNOW Support

Created by Mburia B, Modified on Mon, 20 Jan at 8:15 PM by VetNow Support

Overview

VetNOW offers dedicated support to help users with any technical, service-related, or account issues they might encounter. The support team is committed to providing timely assistance to ensure a smooth experience for Veterinarians, VPPs, and Farmers.

Steps on how to contact VetNOW Support

1. Visit the VetNOW App

Open your browser and access the VetNOW app via app.vetnow.com. You can also access the VetNOW app by downloading it from Google Playstore and opening the app on your mobile phone.

2. Click on "Need Help"

On the login page, locate the “Need Help” link and click it. This will automatically direct you to the VetNOW Knowledge Base Center.

3. Submit a Ticket

In the Knowledge Base Center, click on the "Submit Ticket" option.
Fill in the inquiry form that appears with the relevant details and your issue.

4. Submit Your Inquiry

Once the form is complete, Check in the 'I'm not a robot'' box then click the Submit button to submit your inquiry to the VetNOW support team.

Once submitted, our support team will reach out to you to assist you.

OPTION 2:

To reach VetNOW support through VetNOW app, follow these steps:

1. Log in to the VetNOW Web App
- Open the VetNOW app.
- Enter your credentials to log in to your account.
2. Access the Support Section

For Mobile:

While navigating the VetNOW app on mobile, tap the question mark icon located in the top right corner to access support options.

For Desktop:

While navigating the VetNOW web app on desktop, click the question mark icon located in the bottom left corner, which is labeled as "Support."

3. Submit an Inquiry

An inquiry form will appear. Fill out the form with details about the issue or assistance you need.
If applicable, upload any relevant files that may help clarify the issue.

4. Send Your Request

Once the form is complete, Check in the 'I'm not a robot'' box then click the Send button to submit your inquiry to the VetNOW support team.

Our support team will review your inquiry and respond with assistance through the contact information associated with your account.

OPTION 3:

1. Log in to the VetNOW App

Open the VetNOW app
Enter your credentials and log in to your account.

2. Access the Support Section

For Mobile:

To access your profile while using the app on mobile, tap the profile icon located in the top right corner of your screen.

From the drop-down menu, click on knowledge base.

For Desktop:

To access your profile while using the web app on desktop, click the profile icon located in the bottom left corner of the page then from the dropdown menu click on knowledge base.

3. Navigate to the Knowledge Base
You will be automatically directed to the VetNOW Knowledge Base Center.

4. Submit a Ticket

In the Knowledge Base, click on Submit Ticket.

Fill in the inquiry form with the necessary details about your issue, and upload any relevant picture or video attachments if available.

5. Submit Your Inquiry

Once the form is complete, Check in the 'I'm not a robot' box then click the Submit button to submit your inquiry to the VetNOW support team.

OPTION 4:

Alternatively You can submit your issue via support@vetnow.com

Conclusion

Accessing VetNOW support is easy. Users can click the "Need Help" link, the question mark icon, or the knowledge base button in the profile dropdown on the VetNOW login page to visit the Knowledge Base, where they can find resources or submit a ticket. The support team will respond promptly to address any issues, ensuring quick resolution.

If you encounter any issues or have any feedback, please contact our support team at support@vetnow.com for further assistance.