Technical Support and Troubleshooting

Created by Effie Mboya, Modified on Fri, 27 Sep at 9:28 AM by Effie Mboya

1. What should I do if I experience technical issues during my consultation?

If you encounter issues with video or audio, try refreshing your connection or restarting the app. If problems persist, contact VetNOW' s support team at support@vetnow.com.

2. The video or audio isn’t working. How can I fix this?

Ensure your camera and microphone are enabled in your device settings and check that your internet connection is stable. for more information you can refer to this article;

How to Troubleshoot Common Video Conferencing Issues

3. What internet speed do I need for a video consultation?

For the best experience on VetNOW, a minimum internet speed of 5 Mbps (megabits per second) is recommended for smooth and uninterrupted video consultations. This speed ensures that both video and audio streams function properly without significant delays or interruptions.

4.How do I contact VetNOW support for help?

You can contact VetNOW's customer support through the web app or email, chat, or phone. For more information please refer to this article on how to contact VetNOW support;

How to contact VetNOW Support.

If you encounter any issues or have any feedback, please contact our support team at support@vetnow.com for further assistance.