1. What should I do if I experience technical issues during my consultation?
If you face video or audio issues during your consultation, try refreshing your connection or restarting the app. If the problem continues, reach out to our support team at support@vetnow.com for assistance.
2. The video or audio isn’t working. How can I fix this?
Check that your camera and microphone are enabled in your device settings, and ensure your internet connection is stable.
For additional details, refer to this article:
3. What internet speed do I need for a video consultation?
For an optimal experience on VetNOW, we recommend a minimum internet speed of 5 Mbps (megabits per second). This ensures smooth and uninterrupted video consultations, with both video and audio functioning properly without delays or interruptions.
4. How do I contact VetNOW support for help?
You can reach VetNOW's customer support through the web app via email, chat, or phone.
For more information, please refer to this article:
If you encounter any issues or have feedback, please contact our support team at support@vetnow.com for further assistance.
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