How to Troubleshoot Common Video Conferencing Issues

Overview:
 This article offers solutions for common issues that users may encounter during a video consultation.

Steps:

1. Poor Video Quality:

Ensure that you have enough data and a stable internet connection. In case of WIFI ensure that its connected.

2. No Audio or Microphone Not Working:

1. Ensure your microphone is not muted in the system.

• If your microphone is muted you will see this;

• If your microphone is not muted you will see this;

 b. Ensure that it is selected as the input device in the video call settings by clicking on the "enable audio"" button.

3.Camera Not Working:

• Solution: Verify that your camera is not being used by another application. Check that it is selected as the input device in the video call settings.
• Tip: Restart your device if the camera still doesn’t work.
2. Connection Drops During the Call:
   • Solution: If the connection drops, try reconnecting by clicking the "Rejoin" button. If the problem persists, check your internet connection or try restarting the system.
   • Tip: Ensure no other heavy internet usage (like streaming or large downloads) is happening during the call.
3. Echo or Feedback Issues:
   • Solution: Use headphones to reduce echo or feedback during the call. Ensure that your microphone is positioned away from your speakers.
   • Tip: Ask the other participant to do the same if the issue continues.