How to Troubleshoot Common Video Conferencing Issues

Overview

This article provides solutions for common issues users may face during video consultations, such as audio, video, or connectivity problems. It offers troubleshooting steps to resolve these quickly and ensures a seamless experience

Steps to Troubleshooting Common Video Conferencing Issues

1. Poor Video Quality:

Ensure that you have enough data and a stable internet connection. In case of WIFI ensure that its connected.

2. No Audio or Microphone Not Working:

1. Ensure your microphone is not muted in the system.

• If your microphone is muted you will see this;

• If your microphone is not muted you will see this;

 b. Ensure that it is selected as the input device in the video call settings by clicking on the "enable audio"" button.

 4. Camera Not Working:

• Solution: Verify that your camera is not being used by another application. Check that it is selected as the input device in the video call settings.
• Tip: Restart your device if the camera still doesn’t work.

5. Connection Drops During the Call:

• Solution: If the connection drops, try reconnecting by clicking the "Rejoin" button. If the problem persists, check your internet connection or try restarting the system.
• Tip: Ensure no other heavy internet usage (like streaming or large downloads) is happening during the call.

6. Echo or Feedback Issues:

• Solution: Use headphones to reduce echo or feedback during the call. Ensure that your microphone is positioned away from your speakers.
• Tip: Ask the other participant to do the same if the issue continues.

Conclusion

By following these steps, you can resolve most video conferencing issues effectively and ensure a smooth consultation experience. Checking your device settings, internet connection, and app permissions is essential.

If you encounter any issues or have feedback, please contact our support team at support@vetnow.com for further assistance.