How to Start a video consultation from a Scheduled Appointment (Farmer)

Overview
Starting a Telehealth teleconference on the VetNOW Platform is designed to be intuitive, allowing you to connect with veterinary professionals.  This guide will walk you through the steps to start a video consultation from a scheduled appointment, ensuring a smooth and effective telehealth consultation.

Steps to Start a Telehealth Teleconference

1. Log In to the System

• Open the app.
• Enter your login credentials and click Log In.

2. Access Your Scheduled Appointments

• Navigate to the Appointments tab located on the main navigation menu.
• Here, you will see a list of your upcoming and requested appointments.
• Find the scheduled appointment for which you want to start a telehealth teleconference.
• You will see the appointment details and a Lobby button. The lobby button appears when it's almost time for your video consultation. 

3. Verify the Appointment Details

• Ensure that the date and time of the appointment are correct and that you are ready to join the teleconference.
• If the appointment time is approaching or it’s time for the session, proceed to the next step.

4. Start the Telehealth Teleconference

• At the time of the scheduled appointment, the Lobby button will become active on the appointment details page.
• Click on the Lobby button to start the session.
• A new tab will open, launching the Telehealth teleconferencing interface.

5. Check Your Audio and Video Settings

• Before joining the session, the platform will prompt you to check your audio and video settings. 
• Ensure that your microphone, camera, and speakers are working correctly.
• If needed, adjust your settings to improve the quality of the call.
• Once everything is set, click on Join Session to enter the teleconference. 

6. Conduct the Telehealth Consultation

• You will now be connected with the veterinarian in a virtual consultation room.
• Discuss your animal’s health concerns, share any relevant information, and follow the veterinarian’s instructions.
• The veterinarian may also share documents, images, or videos during the consultation, which you can view directly on the platform.

7. Use the In-Call Features

• You can view media, records, and notes while on the video call on the various tabs. 
• The video call interface includes several features to enhance the consultation:
  • File Sharing: Upload and share files such as medical records or images directly within the teleconference.
  • Mute/Unmute: Control your microphone to manage background noise or when you’re not speaking.
  • Video: Switch your video on or off accordingly by clicking on the video button.

8. End the Telehealth Session

• Once the consultation is complete, you can end the session by clicking on the Leave button. 
• After the call ends, you will be directed back to the appointment details page where you can review any notes or follow-up instructions provided by the veterinarian.

9. Review and Follow-Up (recommended)

• After the telehealth session, take a moment to review the notes and any advised follow-up actions.
• If a follow-up appointment is needed, you can schedule it through the Appointments section.

Tips

• Ensure you have a stable internet connection for the best video quality.
• Test your camera and microphone before the consultation to avoid technical issues.
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By following these steps, you can ensure a seamless video consultation experience.