How to Start a video consultation from a Scheduled Appointment (Vet/VPP)

Overview
Starting a Telehealth teleconference on the VetNOW Platform is designed to be intuitive, allowing you to connect with your clients.  This guide will walk you through the steps to start a Telehealth teleconference from a scheduled appointment, ensuring a smooth and effective video consultation.

Steps to Start a Telehealth Teleconference

1. Log In to the System

   Open the app.

   Enter your login credentials and click Log In.

2. Access Your Scheduled Appointments

   • Navigate to the Appointments tab located on the main navigation menu.
   • Here, you will see a list of your upcoming and requested appointments.
   • Find the scheduled appointment for which you want to start a telehealth teleconference.
   • You will see the appointment details and a Lobby button. The lobby button appears when it's almost time for your video consultation.

3. Verify the Appointment Details

   • Ensure that the date and time of the appointment are correct and that you are ready to join the teleconference.
   • If the appointment time is approaching or it’s time for the session, proceed to the next step.

4. Start the Telehealth Teleconference

   • At the time of the scheduled appointment, the Lobby button will become active on the appointment details page.
   • Click on the Lobby button to start the session.
   • A new tab will open, launching the Telehealth teleconferencing interface.

5. Check Your Audio and Video Settings

   • Before joining the session, the platform will prompt you to check your audio and video settings. 
   • Ensure that your microphone, camera, and speakers are working correctly.
   • If needed, adjust your settings to improve the quality of the call.
   • Once everything is set, click on Join Session to enter the teleconference. 

6. Conduct the Telehealth Consultation

   • You will now be connected with the farmer in a virtual consultation room.
   • Discuss the animal’s health concerns and instruct the farmer.
   • You may also share documents, images, or videos during the consultation, which your client can view directly on the platform.

7. Use the In-Call Features

   • You can view media, records, and notes while on the video call on the various tabs. 
   • The teleconference interface includes several features to enhance the consultation:
     • File Sharing: Upload and share files such as medical records or images directly within the teleconference.
     • Mute/Unmute: Control your microphone to manage background noise or when you’re not speaking.
     • Video: Switch your video on or off accordingly by clicking on the video button.

8. End the Telehealth Session

   • Once the consultation is complete, end the session by clicking on the End Call button. 
   • As a professional, you will see a pop-up to add new medical record after the call. Fill this in to provide information regarding the appointment. You will see this: 
   • You will be directed back to the appointment details page where you can review the appointment.

9. Review and Follow-Up (recommended)

   • After the telehealth session, take a moment to review the notes and any advised follow-up actions.
   • If a follow-up appointment is needed, you can schedule it through the Clients section.

Tips

• Ensure you have a stable internet connection for the best video quality.
• Test your camera and microphone before the consultation to avoid technical issues.

By following these steps, you can ensure a seamless video consultation experience.